Frequently asked questions

Do I need an account? No. You can check out as a guest. An account lets you view your orders and returns. Can I buy a cover only? Yes, if the model has a removable insert and offers the cover-only option. Cushions with fixed inserts are sold complete. Where can I check the price and availability? On the product page after selecting your purchase option. How do I choose a parcel locker? At the Delivery step, search the list or enter the locker ID. The optional map requires separate permission. How do I request a return or make a complaint? Use Returns to request a return. For product complaints, use the Contact page.